Sergio E. Savala
Tampa, FL
Education
Associate of Science Computer Networking Systems
2012-Present|Verizon Corporate Communications Tampa,FL
Internal Support Technician
- Utilized training to solve various network and computer issues.
- Resolved issues with juniper network and vpn client software.
- Resolved issues with various O/S environments.
- Utilized school education to resolve most network issues.
- Resolved issues with network connectivity.
- Resolved issues with application compatibility via windows clients.
- Resolved various password and account issues via active directory.
- Utilized training to dispatch local support for network or hardware issues.
- Utilized training to resolve private software distribution management systems.
- Resolved various issues with applications on various mobile devices.
2011-2012 Computer Generated Solutions Tampa,FL
AOL Technical Support
- Utilized training to solve computer issues.
- Resolved issues with various O/S environments.
- Utilized school education to resolve computer issues
- Resolved various issues with network connectivity.
- Resolved issues with application compatibility.
- Utilized remote desktop software to resolve issues.
- Received multiple customer service awards for soft skills with customers.
- Resolved numerous issues relating to various mobile devices.
- Followed and maintained 100% CQI, MSI and AHT requirements.
- Obtained knowledge of Avaya softphone software and VOIP issues.
- Utilized problem management tools to resolve issues.
- Utilized logging software and database tools to record various issues with customers.
- Resolved issues with various computer hardware peripherals remotely.
2006-2009 Gentex Corporation Zeeland, Michigan
Production Technician
- Responsible for the assembly of raw parts and sub-assemblies as stated by the operation sheets.
- Quality Assurance Inspection of mirrors in their final phase.
- Ensured customer specifications and quality were met.
- Utilized Soldering skills to solder electrical wires to circuit boards.
- Troubleshot electrical parts to ensure they were effectively working.
- Programmed various machines to troubleshoot for problems.
2005-2006 Steelcase Inc. Grand Rapids & Kentwood, Michigan
Hi-Lo/Press-Shear operator/CNC Laser & Sander Down Stacker
- Drove various types of Hi-Lo's.
- Responsible for scrapping metal from plastic, steel and aluminum.
- Operated a punch press and shear machines.
- Implemented use of a Class 4 Laser CNC Laser machine.
- Responsible for loading programs into the computer for x,y coordinates to cut sheet metal.
- Programmed the laser to cut the specific parts.
- Read blueprints for stacking specific components or desktops in the correct order.
- Programmed the laser to cut the specific parts.
Special Skills / Self acquired knowledge
- Repaired and salvaged various Android phones.
- Replaced broken lcd screens and components for various Android devices.
- Programmed android phones using CDMA workshop and QPST.
- I have provisioned certain Android phones for data on Metropcs network.
- Knowledge of flashing basic talk and text for Metropcs network.
- Knowledge of rooting and installing custom roms on tablets and Android phones.